CONDITION · Denmark

Facial hyperpigmentation, Denmark

Dark patches on the face: the doctor tells melasma apart from other causes and treats those that can be treated online.

€40once

Assessed by an EU-licensed doctor
Oral, topical or compounded treatment
Full refund if not approved

What is it?

Facial hyperpigmentation is any localised darkening of facial skin from excess melanin. The most common causes are melasma, marks left after acne or inflammation (post-inflammatory hyperpigmentation) and solar lentigines.

Telling them apart matters because they are not all treated the same way, and some pigmented lesions, especially single, asymmetrical or changing ones, must be examined in person to rule out other diagnoses.

In the online consultation, the doctor examines your photos, identifies the type of mark and, when it is melasma or a treatable post-inflammatory hyperpigmentation, prescribes a supervised depigmenting course with strict sun protection.

Treatments a doctor considers

One-off consultation

One consultation, one doctor, one decision.

€40/ once

Learn more

Licensed EU doctors

Every case read by a registered doctor.

Reply in under 2 hours

On average, in writing, no video call.

Pay only if approved

Not approved? Refunded in full, automatically.

Rated excellent on Trustpilot

4.8 from 540+ independent reviews.

Valid across the EU

E-prescription accepted at EU pharmacies.

FAQs

About facial hyperpigmentation

Dermatology4 questions

What is Facial hyperpigmentation?

Facial hyperpigmentation sits within the dermatology area that Hi-Doctor covers. Our doctors review your case individually, not through an algorithm, and propose a therapeutic approach when indicated.

How is Facial hyperpigmentation evaluated in an online consultation?

You fill in a dermatology-oriented medical questionnaire (~5 min). An EU-licensed doctor reviews your clinical history, current medication, allergies and background in less than 2 hours on average. If clarifications are needed, they message you via the private chat in your account.

What treatments does the doctor consider for Facial hyperpigmentation?

The doctor proposes the most appropriate treatment among those authorised in the EU for dermatology. A skin consultation is a €40 one-off. Other areas: €25/month for weight loss, €15/month (billed €45 every 90 days) for hair growth and €35 per sexual health consultation. If your case is not eligible, the applicable fee is refunded in full.

How long until you see results?

It depends on the case. For dermatology, reasonable timelines are explained during the consultation and follow-up lives inside the private chat. The full medical record stays in an auditable thread inside your account.

Healthy skin starts with a real diagnosis

Answer a few simple questions and a doctor reviews your case in under 2 hours on average.

Start consultationNo charge unless a doctor approves your treatment.

All content on this page has been medically reviewed by: Dr. Alejandro Infante, General medicine, on 27 July 2026. Registration: 080869277 View profile

Pay nothing if a doctor doesn't approve your treatment. Every consultation is fully refundable. How refunds work

All content on this page has been medically reviewed by: Dr. Alejandro Infante, General medicine, on 27 July 2026. Registration: 080869277 View profile

Pay nothing if a doctor doesn't approve your treatment. Every consultation is fully refundable. How refunds work

More about your care

Read the full condition information

The melasma pathway assesses any facial hyperpigmentation. The doctor confirms whether it is melasma or a post-inflammatory mark, prescribes a depigmenting course when appropriate and refers lesions that need examination to in-person care.

HOW COMMON IT IS

Very common in adults, particularly in medium and darker skin types and after acne; melasma is the most frequent cause of symmetrical patches in women.

CAUSES

Melasma (hormonal and sun-driven)
Post-inflammatory hyperpigmentation after acne, eczema or injuries
Solar lentigines from cumulative exposure
Photosensitising medicines
Cosmetics or fragrances that react with sunlight

TREATMENT APPROACHES

Daily SPF 50+ sun protection as the first measure in every case
Hydroquinone 4% cream or gel, only on the patches, in a limited supervised course
Kligman-type compounded formula for selected melasma
Treating active acne to prevent new marks
Review with photos at the end of the course
Laser, peels or assessment of doubtful lesions only in person

WHEN TO SEE A DOCTOR

See a doctor if the patches do not improve with sun protection or worry you. A single, asymmetrical, raised, bleeding or changing spot must be examined in person without delay.

How it works, step by step

HOW IT WORKS · 5 STEPS

Five steps. No waiting room.

From the online consultation to ongoing follow-up, without leaving home.

1. 5 minutes
Start your online visit
Answer a 5-minute health questionnaire from home.
2. Less than 2 hours
A doctor reviews your case
A licensed doctor reviews your answers and replies personally.
3. Refund guarantee
Review and payment
If not approved, we refund your €40 one-off in full.
4. EU pharmacies
Collect treatment from the pharmacy
Collect it at any EU pharmacy with your e-prescription.
5. 4-week check-in
Ongoing support
Private chat, 4-week check-in, simple prescription renewal.

Payment and refunds

PRICING

You only pay if treatment is approved.

€40 one-off. €25/month for weight loss or €15/month (billed €45 every 90 days) for hair growth.

ONE-OFF

One consultation, one doctor, one decision.

Photos reviewed by a licensed doctor

WHAT'S INCLUDED

Consultation reviewed by an EU-licensed doctor
Electronic prescription if approved
Full refund if not approved

Full refund if a review is not approved

If a review is not approved, we refund the €40 consultation fee in full.

Note: The medication, if the doctor prescribes it, is paid separately at the pharmacy at the price it sets. Hi-Doctor does not sell medications.

Read the refund terms

Can I consult for Facial hyperpigmentation from Denmark?

Yes. Hi-Doctor runs 100% online across the EU, so from Denmark you can fill in the questionnaire and receive the medical review without travelling. The electronic prescription issued by the licensed doctor is valid at any EU pharmacy under Directive 2011/24/EU; outside Spain the pharmacist dispenses the locally marketed equivalent of the same active ingredient.

How does a doctor assess a skin concern online?

The doctor reviews its appearance and progression, your history, allergies, current products and clear photos when needed. If your skin needs an in-person examination, the doctor refers you before prescribing.

What is the private electronic prescription and why is it valid across the EU?

The private electronic prescription (Receta Médica Privada Electrónica) is issued by a licensed doctor in Spain. It is a PDF carrying every field required by EU Directive 2011/24/EU (patient, prescriber with country of registration, active ingredient, dose), which makes it legally recognised across all 27 EU member states. In Spanish pharmacies it is dispensed from the QR; outside Spain, the pharmacist dispenses the locally marketed equivalent of the same active ingredient.

How does Hi-Doctor work step by step?

1) Fill in an online medical questionnaire in about 4 minutes. 2) A skin consultation is a €40 one-off. Other areas: €25/month for weight loss, €15/month (billed €45 every 90 days) for hair growth and €35 per sexual health consultation. 3) An EU-licensed doctor reviews your case and, if appropriate, issues an electronic prescription. 4) Collect it at any EU pharmacy. If the review is not approved, the applicable fee is refunded in full.