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MELASMA CARE

Fade dark patches safely

Supervised depigmenting treatment with a strict sun-protection routine, because protection is half the treatment.

€40one-off

Consultation with photo review. Medicine paid at the pharmacy.

Doctor reply
Under 2 hours on average
Photos
1 to 3
Photo review1 to 3 photos of your skin
Doctor-ledA treatment matched to your skin
Step 2 of your consultation

The photo review step

The doctor needs 1 to 3 clear photos to confirm the diagnosis and rule out other causes.

  • Daylight, facing a window
  • No make-up or filters
  • Front and each side of the face
Example
Front
Example
Left side
Example
Right side
What the doctor may prescribe

Treatment approach

Treatment is chosen by the doctor after the photo review.

Hydroquinone 4% cream

Depigmenting cream applied only on the patches; 60–90-day supervised course.

Hydroquinone 4% gel

Depigmenting gel with glycolic acid for resistant patches; 60–90-day supervised course.

Compounded melasma formula

Pharmacy-compounded night formula used twice a week for 3 months.

Timeline

What to expect over the weeks

Week 0

Photo review

The doctor confirms the diagnosis and the plan.

Weeks 1 to 4

Getting started

Some skin irritation can happen at first.

Weeks 4 to 12

Gradual fading

Pigment fades slowly with daily use.

Ongoing

Maintenance

The doctor can adjust the routine in the chat.

Pricing

One consultation, one clear price

You pay for the doctor's consultation. If a prescription is issued, the medicine is paid at your own pharmacy.

  • Consultation reviewed by an EU-licensed doctor
  • Private follow-up in the in-app chat
  • Full refund if the doctor does not approve
One-off

Dermatology

  • Consultation reviewed by an EU-licensed doctor
  • Photo review of your skin
  • Electronic prescription if approved
Start consultation

Full refund if a review is not approved

Clinical guide

What to know before your consultation

Melasma and depigmenting treatment

Melasma causes symmetrical brown or grey-brown patches, usually on the cheeks, forehead, upper lip or chin. Sun exposure, pregnancy, hormonal contraception and family history all play a part, and several factors often combine. The doctor may consider hydroquinone 4% cream applied only to the patches, hydroquinone 4% gel with glycolic acid for resistant patches, or a pharmacy-compounded combination of hydroquinone with a low-strength retinoid, kojic acid and niacinamide. Strict daily sun protection is part of every plan.

Who the melasma consultation suits

The melasma consultation is for adults with the typical symmetrical pattern of patches, confirmed by the doctor from photos. A single dark spot, an irregular or changing mark, or a spot that bleeds or itches needs an in-person check, because it could be something other than melasma. Hydroquinone and retinoids are not prescribed during pregnancy, while trying to conceive or while breastfeeding. Melasma that started in pregnancy is managed with sun protection first, and the doctor can reassess once pregnancy and breastfeeding are over.

Safety of melasma treatment

Mild burning, redness and dryness on the patches are common early on, and a lighter halo can appear if the product spreads onto surrounding skin. Prolonged hydroquinone use can cause ochronosis, a blue-grey darkening of the skin reported mainly with use beyond 6 months, so the product information sets that as the limit and advises stopping if there is no improvement at 2 months. The gel contains sulfites, which can rarely cause allergic reactions. Stop and contact the doctor if treated skin darkens, and seek urgent care for facial swelling or breathing difficulty.

Sun protection and other options

Because sunlight drives melasma, broad-spectrum sunscreen every morning, reapplied outdoors, with a hat and shade, is the foundation of care and continues after treatment. An international expert consensus treats chemical peels as a second-line option and advises that lasers are rarely used, and both are done in person by a dermatologist. Reviewing a possible trigger, such as hormonal contraception, with your own doctor may also help. If the doctor decides a prescription is not appropriate, they explain why and the consultation fee is refunded in full.

What melasma studies show

An international consensus from the Pigmentary Disorders Academy recommends topical depigmenting treatment as first line, preferring triple combinations, with hydroquinone 4% alone as an alternative. In two 8-week trials of 641 adults with moderate to severe facial melasma, 26.1% of people using a triple combination of hydroquinone, tretinoin and a corticosteroid had complete clearing, compared with 4.6% on two-ingredient combinations. The compounded formula used here replaces the corticosteroid with kojic acid and niacinamide and is applied less often, so those results do not transfer to it directly. Hydroquinone 4% cream and gel hold national authorisations as prescription medicines for melasma.

Your melasma consultation, step by step

You answer a melasma questionnaire about when the patches appeared, sun exposure, pregnancy, contraception and products you already use. A clear photo is required, showing the whole face and a close-up of the patches in daylight without make-up, which also gives a baseline for your review. An EU-licensed doctor reviews everything and writes to you in the private chat if anything is unclear. If treatment is appropriate, you receive an electronic prescription. The cream or gel is dispensed at your pharmacy, a compounded formula takes a few days to prepare, and you pay the pharmacy directly.

Courses, breaks and maintenance

Hydroquinone is used in supervised courses, usually 60 to 90 days, with a photo review at around 2 months. The doctor then decides on a break, maintenance or a different approach, and continuous hydroquinone use never goes beyond 6 months. The lightening is temporary if sun exposure resumes, and melasma often returns, so sun protection continues all year. Write to the doctor in the chat if patches darken, irritation persists or you become pregnant.

FAQs

Your questions answered

Melasma11 questions
Who is the melasma consultation for?
Adults with symmetrical brown or grey-brown patches on the cheeks, forehead, upper lip or chin, often after sun exposure, pregnancy or hormonal contraception. The doctor confirms the pattern from your photos; an irregular, single or changing dark spot needs an in-person check instead.
Hydroquinone 4% cream, applied only to the patches for a supervised 60 to 90-day course; hydroquinone 4% gel with glycolic acid for resistant patches; or a pharmacy-compounded Kligman-type combination (hydroquinone with a low-strength retinoid, kojic acid and niacinamide) used at night, twice a week for three months. Hydroquinone is not permitted in cosmetics in the EU, so it is available only as a prescription medicine.
Yes, a clear photo is required for melasma. Take it in daylight, without make-up, showing the whole face and a close-up of the patches. It lets the doctor confirm melasma and gives a baseline to compare against at the review.
Melasma responds slowly: most people see a first change after 4 to 8 weeks, with older patches taking longer, and older patches take longer. Hydroquinone is used in limited courses because prolonged, uninterrupted use can cause a blue-grey darkening called ochronosis, so the doctor sets a stop or maintenance point. Pigment often returns after summer sun, which is why protection continues after the course.
Ultraviolet and visible light drive melasma, so any depigmenting course fails without strict protection. Use a broad-spectrum SPF 50+ every morning, ideally a tinted one with iron oxides for visible light, reapply outdoors, and wear a hat. This continues year-round, not just during treatment.
No. Hydroquinone and tretinoin are not prescribed during pregnancy, while trying to conceive, or while breastfeeding. Pregnancy-related melasma often fades on its own after delivery, and sun protection is the safe measure until then. The questionnaire checks this before you pay.
The consultation is €40, one-off; the medicine is paid at the pharmacy, and a compounded formula takes a few days to prepare. If the doctor cannot treat you online, the fee is refunded in full. At the end of the course, a follow-up consultation with new photos lets the doctor decide on maintenance, a break, or a different approach.
Apply a thin layer only to the dark patches, not the skin around them, which could lighten and leave a pale halo. Use it on clean, dry skin as the doctor directs, keep it away from the eyes and lips, and wash your hands afterwards. If the cream or gel has turned dark, do not use it and tell the doctor.
Mild burning, redness or dryness on the patches is common at first. Message the doctor in the chat if the treated skin darkens or shows blue-black marks, if irritation persists or blisters, or if you get hives, swelling or wheeze. Also tell the doctor if there is no improvement after 2 months.
It can. Hormonal contraception is a common trigger, and melasma can be harder to treat while a trigger continues. Do not stop your contraception on your own: mention it in the questionnaire and discuss other options with the doctor or clinic that prescribes it.
Chemical peels and some lasers are sometimes used for stubborn melasma, but they can also make pigment worse, especially on darker skin, and they are done in a clinic, not in this pathway. Topical treatment and sun protection come first. If patches do not respond, the doctor can refer you to an in-person dermatologist.

Even skin tone starts here

A doctor reviews your photos and replies in under 2 hours on average.

Start melasma consultationNo charge unless a doctor approves your treatment.
All content on this page has been medically reviewed by: Dr. Alejandro Infante, General medicine, on 27 July 2026. Registration: 080869277 View profile

Pay nothing if a doctor doesn't approve your treatment. Every consultation is fully refundable. How refunds work