Patient stories
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Stories from our consultations, including the ones where the answer was no.
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Independent reviews
What patients write on Trustpilot
Unedited reviews from Trustpilot, the independent review platform.
Excellent service, I even requested an extension and they kindly agreed and sent a new prescription with no charge at all. That was definitely a highlight, great customer service! Totally recommended.
The care was fast, the doctor answered all my questions and the prescription was practical and quick for collecting the product; the treatment follow-up is also being very effective and attentive.
So far, everything has gone really smoothly. The process was easy, responses were quick and I had no problems getting my prescription. Happy with the service!
I was skeptical at first too and did not believe it was possible to have a real consultation with a doctor, but above all I did not think medical prescriptions would be valid here in Italy. I have to change my mind: not only do they ask questions to build the full clinical picture, they are also extremely helpful and answer questions. Thanks to the chat you can talk to a doctor at any time. I am very happy with it.
I was very satisfied with Hi Doctor AI. I appreciate the quick response, helpful approach, and overall very professional attitude. Everything went smoothly without unnecessary waiting, and the communication was pleasant and clear.
Patient stories
In their words
Great experiencie and very recomendable!! In my case, I am in contact with Alejandro's doctor who follow up my treatment and this is appreciatte,.not only because of the prescription but also the follow up. Also you receive very useful information through Hi Doctor email address. In addition, you can also chat directly with the doctor for any doubt.
A high-quality service and an incomparable experience. The doctor who saw me is a great professional, as well as being very empathetic and approachable. Everything has been easy, quick and effective. This is my first time, and there will be many more. Very happy to have contacted Hola Doctor IA
Doctor was quick to respond and explained everything about the recipe and how it would work in my country. I got the necessary recipe and all the additional information how to take the medicine. However, not all pharmacies in here take this PDF recipe and it might be a problem in different EU countries
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All content on this page has been medically reviewed by: Dr. Alejandro Infante, General medicine, on 27 July 2026. Registration: 080869277 View profile
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