How we're regulated
Hi Doctor is a medical service, not an app or a shop. These are the rules we work under, and how to check them yourself.
- Doctors registered with their national council
- E-prescriptions under Directive 2011/24/EU
- GDPR, with your data stored in the EU
No charge unless a doctor approves your treatment
Who oversees each step of your prescription
Your consultation
Encrypted health data, processed under the EU GDPR.
Doctor review
A doctor registered with their national medical council reviews every case.
E-prescription
Issued under Directive 2011/24/EU and valid at pharmacies across the EU.
Your pharmacy
Dispensed by a licensed pharmacist who checks your ID.
The rules we work under
EUDirective 2011/24/EU
GDPRGeneral Data Protection Regulation
REGNational medical councils
LSLegitScript certification
Three layers of protection
Each safeguard covers a different part of your care.
Licensed medical review
Every doctor is registered with their national medical council and personally accountable for each decision.
- Is my doctor licensed to practise?
- Is their registration on my prescription?
Valid across the EU
E-prescriptions carry the fields required for cross-border recognition and a qualified electronic signature.
- Can any EU pharmacy check it?
- Is it signed by a named doctor?
Private by law
Medical data is encrypted, stored in the EU and processed under GDPR.
- Who can see my answers?
- Can I export or delete my data?
What each safeguard does
| Safeguard | Role | What it checks | Applies to Hi Doctor |
|---|---|---|---|
| National medical councils | Doctor licensing | Is this doctor allowed to practise? | ✓ All doctors registered |
| Directive 2011/24/EU | Cross-border prescriptions | Can a pharmacy abroad recognise it? | ✓ Every e-prescription |
| GDPR | Data protection | Is my health data handled lawfully? | ✓ Data stored in the EU |
| LegitScript | Online health certification | Is this a legitimate service? | ✓ Certified |
Your right to raise a concern
Tell us
Write to hello@hi-doctor.ai: a real person replies and escalates to the medical team.
Medical review
A senior doctor reviews the case and responds in writing.
Medical council
You can raise a concern about a doctor with their national medical council.
Data authority
For data concerns, contact your national data protection authority.
The standard we apply to weight-loss prescribing
Identity checked
Your ID is verified before any prescription is issued.
BMI verified
Your doctor may ask for a photo on the scales before starting or renewing treatment.
Every renewal reviewed
A doctor reviews progress and side effects every 28 days, never automatic.
Our commitment to candour
If something goes wrong with your care, we tell you openly, explain what happened and what we're doing about it, and apologise. Doctors are paid for reviewing cases, never for approving them.
Questions about how we operate?
Write to hello@hi-doctor.ai, or start your consultation now.
Start consultationNo charge unless a doctor approves your treatment.
Pay nothing if a doctor doesn't approve your treatment. Every consultation is fully refundable. How refunds work
Last updated · April 2026
The Spanish version of this document is the authoritative legal text. The English translation is provided for convenience only.
Regulatory framework
Hi-Doctor operates under the Spanish and European rules applicable to the provision of remote healthcare services. Every physician who prescribes at Hi-Doctor is a member of an Official College of Physicians in Spain.
Electronic prescription
Prescriptions issued by our doctors follow the Spanish national standard the electronic prescription (Receta Médica Privada Electrónica (Electronic Private Medical Prescription)), in accordance with Royal Decree 1718/2010 on medical prescriptions and dispensing orders, and under the certification of the Organización Médica Colegial.
Electronic prescriptions and EU cross-border validity
What is a Hi-Doctor electronic prescription?
Hi-Doctor issues private electronic prescriptions under the Spanish national standard (Receta Médica Privada Electrónica). Each prescription is a Spanish-issued PDF carrying every field required by EU Directive 2011/24/EU: the patient, the prescriber and their country of practice, and the medicine by its active ingredient (INN) and dose.
Is a Spanish prescription valid in other EU countries?
Yes. Under EU Directive 2011/24/EU, a prescription issued by a doctor licensed in one member state and carrying the harmonised cross-border fields is recognised in the others. In Spain the pharmacy scans the QR code for the exact product; elsewhere in the EU the pharmacist dispenses a local equivalent of the same active ingredient.
Can I fill a Hi-Doctor prescription in Ireland, Italy, Portugal, Malta or Cyprus?
Yes. The electronic prescription is recognised across all 27 EU member states. Outside Spain the pharmacist reads the PDF and dispenses an equivalent containing the same active ingredient at the same dose, because the medicine is identified by its International Nonproprietary Name.
Do I always receive a prescription?
No. A doctor reviews each consultation and may decide a treatment is not appropriate. If a one-off consultation is declined, the €35 consultation fee is refunded. If a plan review is declined, that period's fee is refunded and the plan is canceled. A prescription is a possible outcome of a consultation, never guaranteed.
Data protection
We comply with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection. Health data is processed under article 9.2.h GDPR: processing by professionals bound by professional secrecy.
Complaints
You can direct medical complaints to the College of Physicians to which the professional belongs, or contact us at hello@hi-doctor.ai.