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How can we help?
For anything about your treatment, message your doctor in your account. For everything else, we reply within one working day.
- Medical questions: your private doctor chat
- Everything else: hello@hi-doctor.ai
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Every case read by a registered doctor.
Reply in under 2 hours
On average, in writing, no video call.
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Valid across the EU
E-prescription accepted at EU pharmacies.
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FAQs
Quick answers
Before you write3 questions
How do I cancel my plan?
From Account › Billing, at any time. You won't be charged again.
When will my refund arrive?
3–5 business days after it's issued.
Is Hi Doctor a pharmacy?
No. Hi Doctor doesn't sell or ship medication; your prescription is dispensed at a pharmacy.
All content on this page has been medically reviewed by: Dr. Alejandro Infante, General medicine, on 27 July 2026. Registration: 080869277 View profile
Pay nothing if a doctor doesn't approve your treatment. Every consultation is fully refundable. How refunds work
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