Acne, Las Palmas de Gran Canaria
A registered doctor reviews your case online. Your e-prescription is valid at any pharmacy in Canarias.
- No appointment, no travel
- Collect at your usual pharmacy
- If it's not safe for you, we'll say so, at no cost

Licensed EU doctors
Every case read by a registered doctor.
Reply in under 2 hours
On average, in writing, no video call.
Pay only if approved
Not approved? Refunded in full, automatically.
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4.8 from 540+ independent reviews.
Valid across the EU
E-prescription accepted at EU pharmacies.
Acne treatments in Las Palmas de Gran Canaria
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Healthy skin starts with a real diagnosis
Answer a few simple questions and a doctor reviews your case in under 2 hours on average.
Start consultationNo charge unless a doctor approves your treatment.Pay nothing if a doctor doesn't approve your treatment. Every consultation is fully refundable. How refunds work
More about your care
What is it?
Acne is a common skin condition that occurs when hair follicles become clogged with sebum and dead skin cells. It can appear as blackheads, whiteheads, pimples or cysts, mainly on the face, forehead, chest, upper back and shoulders.
Although most common during adolescence, acne can appear at any age and its severity ranges from mild to severe inflammatory forms. Hormonal changes, certain medications and genetics all play a role.
In the online consultation, the doctor grades the type and severity from the questionnaire and photos, rules out other causes and prescribes a topical treatment when the acne is mild to moderate. Nodules, cysts and scarring need an in-person assessment.
Read the full condition information
An EU-licensed doctor reviews your questionnaire and photos and prescribes one of three well-studied topical treatments. Severe or scarring cases are referred to in-person care.
HOW COMMON IT IS
One of the most common skin conditions: very frequent during adolescence and persisting into adulthood in a share of cases, particularly in women.
CAUSES
- Increased sebum production driven by hormonal changes
- Clogging of pores by dead skin cells and sebum
- Proliferation of the bacterium Cutibacterium acnes
- Genetic predisposition
- External factors such as occlusive cosmetics, mechanical pressure or certain medications
TREATMENT APPROACHES
- Azelaic acid 15% gel, twice daily, for mild to moderate acne
- Adapalene with benzoyl peroxide, once nightly, when comedones come with papules or pustules
- Clindamycin with benzoyl peroxide, once nightly, for inflammatory acne, limited to 12 weeks
- Gentle cleansing with non-comedogenic products and daily sun protection
- Review at 12 weeks to continue, switch or refer
- Oral antibiotics and isotretinoin only through in-person care
WHEN TO SEE A DOCTOR
See a doctor if acne is persistent, leaves marks or affects your wellbeing. If you have nodules, cysts, scarring, or acne that has not responded to previous prescription treatment, you need an in-person assessment; the online consultation screens for this and tells you before you pay.
How it works, step by step
HOW IT WORKS · 5 STEPS
Five steps. No waiting room.
From the online consultation to ongoing follow-up, without leaving home.
1. 5 minutes
Start your online visit
Answer a 5-minute health questionnaire from home.
2. Less than 2 hours
A doctor reviews your case
A licensed doctor reviews your answers and replies personally.
3. Refund guarantee
Review and payment
If not approved, we refund your €40 one-off in full.
4. EU pharmacies
Collect treatment from the pharmacy
Collect it at any EU pharmacy with your e-prescription.
5. 4-week check-in
Ongoing support
Private chat, 4-week check-in, simple prescription renewal.
Payment and refunds
PRICING
You only pay if treatment is approved.
€40 one-off. €25/month for weight loss or €15/month (billed €45 every 90 days) for hair growth.
ONE-OFF
One consultation, one doctor, one decision.
Photos reviewed by a licensed doctor
WHAT'S INCLUDED
- Consultation reviewed by an EU-licensed doctor
- Electronic prescription if approved
- Full refund if not approved
Full refund if a review is not approved
If a review is not approved, we refund the €40 consultation fee in full.
Note: The medication, if the doctor prescribes it, is paid separately at the pharmacy at the price it sets. Hi-Doctor does not sell medications.

