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Sexual health treatment

Sexual health treatment online

A written consultation with an EU-licensed doctor who decides whether a sexual health treatment is right for you.

€35once

Medication, if prescribed, is dispensed and paid for separately at a pharmacy.

  • Six focused assessments
  • No video call, no waiting room
  • Full refund if not approved
Sexual health treatment
Online consultationEU-licensed doctors
Treatment options

Treatments a doctor may prescribe

The doctor chooses based on your answers, and can combine them when it suits you.

One-off consultation

One consultation, one doctor, one decision.

€35/ once
Consultation

How the consultation works

Answer online

Your symptoms, history and medicines, about 5 minutes.

A doctor reviews

An EU-licensed doctor replies in under 2 hours on average.

Collect and follow up

E-prescription for any EU pharmacy, and a private chat.

Pricing

One clear price

One consultation fee. Medicine is paid at the pharmacy.

  • A doctor reviews your case
  • Private chat with your doctor
  • No subscription
  • Full refund if not approved
One-off

Sexual health

  • Consultation reviewed by an EU-licensed doctor
  • Electronic prescription if approved
  • Private follow-up chat
Start consultation

Full refund if a review is not approved

City availability

Available in your city

The same online consultation, wherever you live in the EU.

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Clinical guide

What to know before your consultation

Six focused sexual-health services

Hi Doctor offers six separate sexual-health consultations: erectile dysfunction, premature ejaculation, emergency contraception, urinary tract infection, chlamydia and HIV PrEP. Each one has its own questionnaire written for that condition. Depending on your answers, a doctor may consider erection tablets or cream, an on-demand tablet for premature ejaculation, an emergency contraceptive pill, a short antibiotic course for confirmed cystitis or chlamydia, or PrEP tablets to lower the chance of HIV. Practical advice is part of every pathway, and the doctor only prescribes when it is clinically appropriate.

Who these consultations suit

The sexual-health consultations are for people with a common, clearly described concern that a doctor can assess safely from written answers and, where needed, a recent test result. Some pathways have their own conditions: chlamydia treatment needs a positive test, and cystitis treatment is for women with a positive urine dipstick. Pregnancy, severe pain, fever, a possible HIV exposure in the last few days or sexual assault need in-person care, and the questionnaire tells you before you pay. If online care is not safe for you, the doctor refers you instead.

Safety checks in every pathway

Every prescription medicine can cause side effects, and some combinations are dangerous, such as erection tablets taken with nitrate heart medicines or poppers. That is why each questionnaire asks about your heart, kidneys, liver, pregnancy, allergies and current medicines. Warning signs that need urgent in-person care include chest pain during sex, an erection that will not go down, fever with pelvic, back or testicular pain, and severe one-sided abdominal pain after unprotected sex. In an emergency, call 112 rather than waiting for a reply in the chat.

Other routes to care

Online care is one option, not the only one. Your family doctor, a sexual-health clinic, a urologist or a gynaecologist can examine you in person, run tests and offer treatments that cannot be started online, such as a copper IUD after unprotected sex. Condoms, regular testing, lifestyle changes and talking therapy help with several of these concerns. If the doctor decides treatment is not appropriate, they explain why, suggest the next step, and your consultation fee is refunded in full.

What guidelines and regulators say

The treatments considered here follow European and international guidance. The European Association of Urology recommends lifestyle advice and PDE5 inhibitor tablets as first-line treatment for erectile dysfunction, and dapoxetine or a local anaesthetic spray for lifelong premature ejaculation. The World Health Organization notes that chlamydia is generally curable with antibiotics and that most sexually transmitted infections cause no symptoms. The European Medicines Agency has authorised ulipristal acetate for emergency contraception within five days, and emtricitabine with tenofovir disoproxil for HIV PrEP alongside safer sex.

How your consultation works

You choose the pathway that matches your concern and answer a short questionnaire about your symptoms, health and medicines. Some pathways ask you to upload a recent result, such as a negative HIV test or a positive chlamydia test. An EU-licensed doctor reads your answers and replies in the private chat in your account, where they may ask follow-up questions. If treatment is appropriate, they issue an e-prescription that you collect and pay for at a pharmacy of your choice in the EU. There is no video call, WhatsApp or phone line.

Follow-up after your consultation

Questions after your prescription are answered in the same private chat. Some treatments are one-off, such as emergency contraception or an antibiotic course, while others, such as erection tablets or PrEP, are reviewed over time and renewed through a new consultation. PrEP needs regular HIV, STI and kidney tests to continue safely. Get back in touch if side effects appear, symptoms do not improve or come back, or your health or medicines change, and seek urgent care for any warning sign.

FAQs

Your questions answered

Sexual health treatment11 questions
Which sexual-health treatments does Hi Doctor cover?
Erectile dysfunction, premature ejaculation, emergency contraception, urinary tract infections, chlamydia and HIV PrEP, each with its own focused assessment.
€35 for one consultation, paid once. A doctor replies in under 2 hours on average.
Everything happens in your private account. Nothing is stored publicly, and you choose the pharmacy where you collect your medicine.
Sometimes, for example heart disease or diabetes. The doctor looks at your whole history and tells you if an in-person check makes sense.
Adult men who regularly have trouble getting or keeping an erection firm enough for sex. The questionnaire asks about your heart, blood pressure, diabetes and medicines. If your answers point to an underlying cause that needs examining, or treatment would not be safe, the doctor tells you and recommends in-person care, and you are not charged.
The tablets need sexual arousal to work, and it can take a few attempts before they do. If they still don't help, the doctor can consider another tablet or alprostadil cream. Lifestyle changes such as more activity, less alcohol and stopping smoking can help too, and a urologist or a sex therapist in person can look at other causes and options.
Each sexual-health consultation is one-off, with no subscription and nothing that renews automatically. Questions after your prescription are answered in your private chat. If you need a new prescription later, you start a new consultation and the doctor reviews your answers again, because your health and medicines can change.
Every case is reviewed by an EU-licensed doctor who can ask follow-up questions, suggest another option or decline.
The doctor explains why and what to do next, and we refund the €35 fee in full.
Not always. ED tablets must never be combined with nitrates, such as some angina sprays and tablets, or with recreational poppers, because blood pressure can drop dangerously. Some blood-pressure and prostate medicines need extra care or a lower dose. List everything you take in the questionnaire, and if you get chest pain during sex, stop and call 112.
The most common are headache, flushing, a blocked nose and indigestion, and some tablets can cause back or muscle aches. They are usually mild and pass within hours. Rarely, an erection lasts more than four hours, or you suddenly lose vision or hearing: both need urgent care, so call 112. Tell your doctor in the chat about anything that bothers you.

Start your sexual-health consultation

A doctor replies in under 2 hours on average.

Start consultationNo charge unless a doctor approves your treatment.
All content on this page has been medically reviewed by: Dr. Alejandro Infante, General medicine, on 27 July 2026. Registration: 080869277 View profile

Pay nothing if a doctor doesn't approve your treatment. Every consultation is fully refundable. How refunds work